Privacy Policy

1. Introduction

oddgo ("we", "us", "our") operates an online betting platform accessible to users in Indonesia. This Privacy Policy describes how oddgo collects, uses, discloses, and protects personal information in accordance with international data protection standards and applicable privacy laws. By creating an account or using any service provided by oddgo, you consent to the collection and use of your personal data as described in this Privacy Policy.

We respect the privacy rights of all users and are committed to maintaining the confidentiality of the personal information entrusted to us. This Privacy Policy applies to all data collected through the oddgo website, mobile applications, customer service channels, and any other platform or service operated by oddgo. If you do not agree with this Privacy Policy, you must not use the oddgo platform.

2. Data Controller

For the purposes of applicable data protection laws, the data controller responsible for your personal information is the legal entity operating the oddgo platform. The data controller determines the purposes and means of processing personal data and is responsible for ensuring that processing activities comply with applicable privacy and data protection regulations.

If you have questions or concerns regarding how your personal data is processed, or if you wish to exercise any of your data protection rights, you may contact our Data Protection Officer using the contact details provided in Section 11 below.

3. Information We Collect

3.1 Information You Provide Directly

When you register an account with oddgo, we collect the following personal information that you provide directly:

• Account Registration Data: Full legal name, date of birth, gender, residential address, email address, mobile phone number, and username.
• Identity Verification Documents: Government-issued identification such as Indonesian identity card (KTP), passport, or driving licence, including photograph and signature.
• Proof of Address: Utility bills, bank statements, or government correspondence dated within the last three months showing your name and residential address.
• Financial Information: Bank account details (bank name, account number, account holder name), e-wallet account information (OVO, DANA, GoPay, ShopeePay account identifiers), and payment transaction history.
• Communications: Any correspondence you send to our customer support team via email, live chat, WhatsApp, or other communication channels, including the content of your messages and any attachments.
• Survey and Feedback Data: Responses to surveys, questionnaires, or feedback forms that you voluntarily complete.

3.2 Information We Collect Automatically

When you access or use the oddgo platform, we automatically collect certain technical and usage information:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers (IMEI, UDID, or similar), and mobile network information.
• Log Data: IP address, access times, pages viewed, time spent on pages, links clicked, referring and exit pages, and other diagnostic data.
• Location Data: Approximate geographic location derived from your IP address or, with your consent, precise geolocation data from your mobile device GPS.
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, pixels, and similar tracking technologies. For more details, please see Section 9 (Cookies) below.
• Gameplay Data: Bets placed, games played, stakes, winnings, losses, bonus usage, and other gameplay activity.
• Session Data: Duration of sessions, frequency of visits, and interaction patterns on the platform.

3.3 Information from Third Parties

In certain circumstances, we may receive information about you from third-party sources, including:

• Payment Processors: Confirmation of payment transactions, fraud detection data, and verification of payment method ownership from banks (BCA, BRI, BNI, Mandiri) and e-wallet providers (OVO, DANA, GoPay, ShopeePay).
• Identity Verification Services: Verification results from third-party KYC (Know Your Customer) and AML (Anti-Money Laundering) service providers that confirm the authenticity of your identity documents.
• Affiliate Partners: Referral data and marketing attribution information if you registered through an affiliate or marketing partner.
• Public Sources: Publicly available information such as sanctions lists, politically exposed persons (PEP) databases, and adverse media screening results.

4. How We Use Your Information

oddgo processes your personal data for the following purposes, which are necessary for the performance of our contract with you or required to comply with legal obligations:

• Account Management: To create, maintain, and manage your oddgo account, including authentication and access control.
• Transaction Processing: To process deposits, withdrawals, bets, and payouts, and to maintain accurate financial records.
• Identity Verification (KYC/AML): To verify your identity, age, and residential address in compliance with international gaming regulations and anti-money laundering laws.
• Customer Support: To respond to your inquiries, resolve technical issues, handle complaints, and provide assistance via live chat, email, or phone.
• Security and Fraud Prevention: To detect, investigate, and prevent fraudulent activity, unauthorized access, collusion, bonus abuse, and other violations of our Terms & Conditions.
• Regulatory Compliance: To comply with legal and regulatory obligations, including reporting suspicious activity to relevant authorities and responding to lawful requests from government agencies.
• Marketing and Promotions: With your consent, to send you promotional offers, bonuses, newsletters, and other marketing communications. You may opt out of marketing communications at any time.
• Platform Improvement: To analyze usage patterns, conduct research, and improve the functionality, performance, and user experience of the oddgo platform.
• Responsible Gaming: To monitor your gambling behavior for signs of problem gambling and to enforce responsible gaming limits (deposit limits, loss limits, session timers, self-exclusion).

5. Legal Basis for Processing

oddgo processes your personal data under the following legal bases:

• Contractual Necessity: Processing is necessary to perform the contract between you and oddgo, including account registration, transaction processing, and service delivery.
• Legal Obligation: Processing is required to comply with legal and regulatory obligations, including KYC/AML requirements, tax reporting, and responses to lawful requests from authorities.
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, security monitoring, platform improvement, and direct marketing (where not overridden by your rights and freedoms).
• Consent: Where required by law, processing is based on your explicit consent, which you may withdraw at any time.

6. Data Sharing and Disclosure

6.1 When We Share Your Data

oddgo does not sell your personal data to third parties. However, we may share your personal information with the following categories of recipients in order to provide our services and comply with legal obligations:

• Service Providers: Third-party companies that provide services on our behalf, including payment processors (banks, e-wallet providers), identity verification services, cloud hosting providers, customer support platforms, and marketing service providers. All service providers are contractually obligated to protect your data and use it only for the purposes specified by oddgo.
• Gaming Software Providers: Suppliers of casino games, sports betting platforms, and togel (lottery) systems that require access to your account balance and gameplay data to deliver their services.
• Regulatory Authorities: Gaming regulators, licensing authorities, financial intelligence units, and law enforcement agencies when required by law or when necessary to comply with a legal obligation.
• Legal and Professional Advisors: Lawyers, accountants, auditors, and other professional advisors who assist oddgo in legal, financial, and regulatory matters.
• Business Transfers: In the event of a merger, acquisition, sale of assets, or other corporate restructuring, your personal data may be transferred to the acquiring entity.

6.2 International Data Transfers

oddgo operates internationally, and your personal data may be transferred to, stored, and processed in countries outside Indonesia. When we transfer data to countries that do not provide an adequate level of data protection, we implement appropriate safeguards such as standard contractual clauses or other legally recognized transfer mechanisms to ensure that your data remains protected.

7. Data Retention

oddgo retains your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods vary depending on the type of data and the purpose for which it was collected:

• Account Data: Retained for the duration of your account relationship with oddgo, and for up to seven years after account closure to comply with financial record-keeping and regulatory obligations.
• Transaction Records: Retained for a minimum of seven years from the date of the transaction to comply with anti-money laundering regulations and tax laws.
• Identity Verification Documents: Retained for the duration of your account relationship and for up to seven years after account closure.
• Communications Records: Retained for up to three years for customer service quality assurance and dispute resolution purposes.
• Marketing Consent: Retained until you withdraw consent or opt out of marketing communications.

After the applicable retention period expires, we will securely delete or anonymize your personal data in accordance with our data retention and deletion policies.

8. Data Security

oddgo implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, loss, destruction, alteration, or disclosure. Our security measures include:

• Encryption: All data transmitted between your device and our servers is encrypted using 256-bit TLS/SSL encryption, the same standard used by major financial institutions.
• Access Controls: Strict access controls ensure that only authorized personnel with a legitimate business need can access personal data.
• Secure Storage: Personal data is stored on secure servers in data centers with physical security measures including access control, surveillance, and environmental monitoring.
• Regular Audits: We conduct regular security audits, vulnerability assessments, and penetration testing to identify and remediate potential security risks.
• Employee Training: All employees and contractors with access to personal data receive mandatory training on data protection and security best practices.

Despite our security measures, no system is completely secure. If you believe that your account has been compromised or that there has been unauthorized access to your personal data, please contact us immediately at [email protected] (plain text, not clickable).

9. Cookies and Tracking Technologies

oddgo uses cookies, web beacons, pixels, and similar tracking technologies to enhance your user experience, analyze platform usage, and deliver personalized content and advertising. Cookies are small text files stored on your device that allow us to recognize you on subsequent visits and remember your preferences.

We use the following types of cookies:

• Essential Cookies: Required for the platform to function properly, including authentication, session management, and security features. These cookies cannot be disabled.
• Performance Cookies: Collect anonymous information about how you use the platform, including pages visited, time spent, and interactions, to help us improve performance.
• Functional Cookies: Remember your preferences (language, currency, display settings) to provide a personalized experience.
• Marketing Cookies: Track your activity across websites to deliver targeted advertising and measure the effectiveness of marketing campaigns. These cookies require your consent and can be disabled through your browser settings.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may limit your ability to use some features of the oddgo platform.

10. Your Data Protection Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right of Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request correction of inaccurate or incomplete personal data.
• Right to Erasure: You have the right to request deletion of your personal data in certain circumstances, subject to legal retention obligations.
• Right to Restriction: You have the right to request that we restrict the processing of your personal data in certain circumstances.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or processing based on legitimate interests.
• Right to Withdraw Consent: Where processing is based on consent, you have the right to withdraw consent at any time without affecting the lawfulness of processing based on consent before withdrawal.

To exercise any of these rights, please contact our Data Protection Officer using the contact details provided in Section 11 below. We will respond to your request within 30 days.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how oddgo processes your personal data, please contact our Data Protection Officer:

• Email: [email protected] (plain text, not clickable)
• Live Chat: Available 24/7 via the oddgo platform (log in to access)
• Subject Line: Please include "Data Protection Request" in the subject line of your email to ensure prompt handling

Our Data Protection Officer will respond to your inquiry within 30 days and will work with you to resolve any data protection concerns or exercise any of your rights as outlined in this Privacy Policy.

12. Changes to This Privacy Policy

oddgo reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or business operations. We will notify you of material changes by posting a notice on the oddgo platform or by sending you an email to the address associated with your account. The "Last Updated" date at the top of this Privacy Policy indicates when it was last revised.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data. Continued use of the oddgo platform following notification of changes constitutes your acceptance of the revised Privacy Policy.

13. Children's Privacy

The oddgo platform is intended for users aged 21 and over. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that we have inadvertently collected personal data from a person under the age of 21, we will take immediate steps to delete that information and close the associated account. If you believe that we have collected personal data from a minor, please contact us immediately at [email protected] (plain text, not clickable).